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Sports Authority and the unwind of traditional retail
Sports Authority and the unwind of traditional retail
Brian Belski, chief investment strategist at BMO, talks about the problems that retail companies face as Sports Authority files for Chapter 11 and looks at the continued strength of the bull market. He speaks on "Bloomberg Surveillance."
Artificial intelligence swarms silicon valley on wings and wheels
Artificial intelligence swarms silicon valley on wings and wheels
For more than a decade, Silicon Valley's technology investors and entrepreneurs obsessed over social media and mobile apps that helped people do things like find new friends, fetch a ride home or crowdsource a review of a product or a movie.
Why e-commerce brands are flipping the script and opening brick-and-mortar stores
Why e-commerce brands are flipping the script and opening brick-and-mortar stores
Walking into Boll & Branch's new New Jersey-based retail store, you would never guess that the brand's bedding products were only available online before last week.
Smartphones overtake computers as top e-commerce traffic source
Smartphones overtake computers as top e-commerce traffic source
For retailers at least, the most important screens are now the small ones. Smartphones accounted for 45.1 percent of Web-shopping traffic in the first quarter of this year, edging out computers at 45 percent, according to a study from Demandware, an e-...
What you won't hear about trade and manufacturing on the campaign trail
What you won't hear about trade and manufacturing on the campaign trail
In this U.S. election year, presidential candidates in both parties have tied the loss of American manufacturing jobs to "unfair" trading practices and pacts such as the North American Free Trade Agreement (NAFTA). While executives of American exporter...
Retail CEOs get Mnuchin into closed door meeting to lobby against import tax
Retail CEOs get Mnuchin into closed door meeting to lobby against import tax
Chief executives from some of the nation's largest retailers are slated to meet with Treasury Secretary Steven Mnuchin for the first time, part of their ongoing push against the controversial border adjustment tax. About 10 executives will join the clo...
Is there ever a perfect storm for retailers?
Is there ever a perfect storm for retailers?
Winter storm Jonas late last week was prompting government officials anticipating blizzard conditions and coastal flooding to warn people to prepare for the storm and stay indoors. That means many people on the mid-Atlantic coast likely didn’t go...
Facebook just bolstered its retail-focused dynamic ads with video and merchandising overlays
Facebook just bolstered its retail-focused dynamic ads with video and merchandising overlays
Holiday retailers typically buy their media in August, yet Facebook held a press junket at the Gramercy Park Hotel in New York this morning - a week before the Fourth of July - to get the word out about a handful of new, merchant-focused advertising fe...
Why brick-and-mortar retail technology is one of the best industries for starting a business in 2017
Why brick-and-mortar retail technology is one of the best industries for starting a business in 2017
Tech startups can help optimize retailers' in-store operations and customer experiences, enabling them to keep up with competition from e-commerce companies.
These retailers are proving to be 'un-Amazonable'
These retailers are proving to be 'un-Amazonable'
The news from retailing lately has been anything but encouraging.
Wal-Mart's potential acquisition of Bonobos could help retail giant challenge Amazon
Wal-Mart's potential acquisition of Bonobos could help retail giant challenge Amazon
Walmart is reportedly in the final stages of negotiations to acquire Bonobos, an online fashion retailer aimed at helping men find clothes that fit well.
In-store technologies: Separating the 'cool' from the 'creepy'
In-store technologies: Separating the 'cool' from the 'creepy'
Smart mirrors are a "cool" in-store technology, but facial recognition software is another story entirely. Those are among the findings of a new survey by RichRelevance, a provider of omnichannel personalization technology.
Retailers, chemical users weigh in on TSCA reform
Retailers, chemical users weigh in on TSCA reform
Retailers and companies that purchase chemicals are among the many lobbyists weighing in on a possible update of the Toxic Substances Control Act. The more than 100 organizations that lobbied Congress about TSCA reform during the first quarter of 2016 ...
US planned layoffs fall, while hiring picks up in July: Challenger
US planned layoffs fall, while hiring picks up in July: Challenger
The number of planned layoffs at U.S. companies dropped in July to its lowest since November while job-opening announcements notched up, a sign that businesses are confident that the economy will continue to expand, a report released recently showed.
Target store staff can now create online orders for customers when local merchandise is unavailable
Target store staff can now create online orders for customers when local merchandise is unavailable
Amazon and Walmart aren’t the only major U.S. retailers looking to better merge online with brick-and-mortar operations.
Your next text may come from a retailer
Your next text may come from a retailer
Nobody likes spam. In an effort to break through the noise of app notifications and emails, companies have begun to use text messages as a way for customers to buy products and services, and experts are concerned that your phone’s text message in...
What technology do retail employees use to communicate?
What technology do retail employees use to communicate?
Retail employees are using mobile communication technology in their jobs, but a more established channel is still most popular. According to a study of 500 professionals within a variety of industries including retail from Infinite Convergence Solution...
And the 10 most innovative companies in retail are...
And the 10 most innovative companies in retail are...
A drugstore chain leads the annual ranking of the top 10 most innovative companies in retail by consumer publication Fast Company. (For the first time, Fast Company enlisted machine intelligence to help inform the list: Quid, a San Francisco-based star...
Gap launches loyalty app to deliver more personalised service and kick-start its omni-channel str...
Gap launches loyalty app to deliver more personalised service and kick-start its omni-channel str...
Fashion retailer Gap has rolled out its new loyalty app – called Gap+ – in an attempt to develop a much more personalized approach to marketing and discounting and to kick start its omnichannel strategy. Soft-launched last month in the ...
Study: Key decision makers look to AI for ongoing success
Study: Key decision makers look to AI for ongoing success
Artificial intelligence (AI) is increasingly topping IT wish lists as a means of improving business decisions and providing personalization.
Retail's silver lining: Leaner inventories
Retail's silver lining: Leaner inventories
Amid retailers' modest fourth-quarter results and muted projections for 2016, here's a silver lining. Those 40 percent off promotions that whacked much of the industry's bottom line over the holidays helped many retailers clear through excess inventory...
MasterCard unveils M/Chip Fast to speed up EMV transactions
MasterCard unveils M/Chip Fast to speed up EMV transactions
MasterCard recently unveiled M/Chip Fast, a new application that it says will bring EMV transactions close to the speed of traditional magnetic-stripe cards. The M/Chip Fast technology, which can be added to existing point-of-sale systems that accept M...
Why retailers are racing toward supply chain tune-ups
Why retailers are racing toward supply chain tune-ups
With all of the ills facing retail today, increasingly it's the supply chain that's keeping merchants up at night.
Digitizing the storefront: The brick-and-mortar store as the catalyst for omnichannel retail
Digitizing the storefront: The brick-and-mortar store as the catalyst for omnichannel retail
For the retail industry, the storefront has taken on an entirely new meaning. The brick-and-mortar store is no longer the end-all-be-all in retailing, but the hub or pivotal point for a much larger movement – omnichannel retailing. Currently, tra...
Humans in retail: The importance of store associates in a digital age
Humans in retail: The importance of store associates in a digital age
Staffing stores is a huge expense for retailers—more than half of a typical retailer’s selling, general and administrative expenses, according to Bain & Co. So it’s perhaps natural that technology has been leveraged to drive that cost...
What Sephora can teach other retailers about mobile 'glue'
What Sephora can teach other retailers about mobile 'glue'
One of the driving forces behind Sephora’s success has been a strategic dedication to embedding the mobile experience into every step of the customer journey — before the shopping trip, in-store and after.
Report: Retailers see correlation between beacons and mobile coupon redemption
Report: Retailers see correlation between beacons and mobile coupon redemption
Mobile loyalty programs will likely hit 3 billion rewards cards by 2020, with beacons leading the charge in redemption effectiveness, according to a new report from Juniper Research. In-store beacons are proving to be a successful tool for mobile coupo...
Target is raising its minimum wage and is making a big pledge for 2020
Target is raising its minimum wage and is making a big pledge for 2020
Target is raising its starting wage for the third time in three years as it looks to motivate and hang on to store workers at a time of more intense competition for quality employees. The discount retailer on Monday said that starting next month, it wo...
Beauty marketers buck broader downward trends as digital innovation blooms
Beauty marketers buck broader downward trends as digital innovation blooms
As turmoil in the retail industry rages on, the beauty segment's relatively rosier picture coincides with marketers in the space eagerly jumping at a range of innovative new technologies.
Inside 3 retail innovation labs
Inside 3 retail innovation labs
Retailers are betting that a sprinkle of Silicon Valley fairy dust will work some tech magic on its businesses. Stores ranging from Kohl's and Sears to Sephora are investing in so called "retail innovation labs," several of which have sprouted in the n...
The store of the future
The store of the future
In 1983, “New York Times” journalist and eminence grise of retail reportage, the late Isadore Barmash, reported on the then newly revealed Sears Roebuck “Store of the Future": Admittedly playing catch-up, Sears last week introduced it...
Ready to pay with your voice? Google's latest reopens mobile pay debate
Ready to pay with your voice? Google's latest reopens mobile pay debate
Are you ready to pay at the cash register with your voice? Mobile payments, despite massive hype, have yet to take off. In fact, they haven't even reached 1 percent of total retail sales yet. That number isn't expected to be hit until 2019, according t...
Amazon Echo can be used to eavesdrop on conversations, hackers reveal
Amazon Echo can be used to eavesdrop on conversations, hackers reveal
One of the greatest fears about the Amazon Echo has been confirmed: eavesdroppers are able to listen to entire conversations happening around the device even if the owner hasn't said "Alexa".
The growing influence of the chief sustainability officer
The growing influence of the chief sustainability officer
Here's something to think about: the country's first chief sustainability officer (CSO) was appointed in 2004. Since then, the position has rapidly evolved as companies, employees, investors, and partners continue to recognize the value of sustainabili...
Why 2018 is all about customer experience for the retail industry
Why 2018 is all about customer experience for the retail industry
In a world of hyper-adoption - and hyper-abandonment - successful retailing in 2018 comes down to obsessing about your customer's experience.
Alibaba seeking to reshape retail industry through big data, cloud computing
Alibaba seeking to reshape retail industry through big data, cloud computing
Alibaba Group has set up a new committee led by its chief executive to better execute its "new retail" strategy - a concept driven by the integration of online, offline, logistics and data across a single value chain–one of the five new trends th...
Study: Younger shoppers want stores
Study: Younger shoppers want stores
Gen Z and Millennials are big on physical stores — even more so than their older counterparts. That's one of the findings of a new research study by insights firm iModerate in which 74 percent of all respondents said it is important for brands to...
Retailers call on Congress to reject swipe fee repeal
Retailers call on Congress to reject swipe fee repeal
The Retail Industry Leaders Association responded to the House Financial Services Committee's markup of the Financial CHOICE Act, legislation that would roll back many of the financial reforms passed in the wake of the financial meltdown in 2008.
Study: Growth of shopping apps second only to gaming
Study: Growth of shopping apps second only to gaming
About 26 percent of mobile smartphone users worldwide have downloaded shopping apps, with downloads of such apps increasing by 76 percent from 2015 to 2016, according to data from mobile analytics company StartApp that was shared exclusively with Retai...
Supply chain veteran sees the future of e-commerce fulfillment
Supply chain veteran sees the future of e-commerce fulfillment
Bob Trebilcock grew up on loading docks and in warehouses, tagging along on sales calls with his dad, who worked in the industrial packaging industry, an unglamorous field that is part of the backbone of U.S. manufacturing and distribution. “I li...
This is how millennials shop
This is how millennials shop
Everyone talks about how millennials are changing the way shopping is done, but how true is that really? A recent report by CouponFollow explains the differences between millennials and everyone else.
What's inspiring Whole Foods, other smaller format big-name retailers to expand into urban areas
What's inspiring Whole Foods, other smaller format big-name retailers to expand into urban areas
It’s not just your eyes. Familiar supermarket and retail chains are getting smaller — or rather, offering smaller versions of themselves. Company officials say the trend is prompted by people moving to denser neighborhoods where space and t...
This study shows why retailers should ramp up their email game for millennials
This study shows why retailers should ramp up their email game for millennials
Epsilon's new shopper behavior study may be the latest indication that millennial consumers are no longer spring chickens. In fact, they are using—and hold on to your ironic fedoras, folks—email more than people of other ages to find produc...
Senator asks FTC to examine issues with chip card rollout
Senator asks FTC to examine issues with chip card rollout
A Senator from Illinois is asking the Federal Trade Commission to look into problems and delays in the process for certifying chip-card payment software systems and whether the group of six global payment networks that controls the process is causing t...
The future of retail: How we'll be shopping in 10 years
The future of retail: How we'll be shopping in 10 years
You've probably heard that brick and mortar retail is in trouble. Even industry giants are closing hundreds of stores.
Welcome to the 'unstore' of the future: Retailers go experiential
Welcome to the 'unstore' of the future: Retailers go experiential
This week, Staples announced that it won't be using its stores for just selling anymore. The office supply company is partnering with office-sharing startup Workbar to use a portion of the square footage in its brick-and-mortar locations as work spaces...
Retail shouldn't ditch the store because millennials love it, survey finds
Retail shouldn't ditch the store because millennials love it, survey finds
Millennials could be playing a bigger role in keeping physical retail alive than one might think. And though it may seem counterintuitive, baby boomers are more and more loving looking for deals online. Seventy-one percent of millennials are visiting m...
Survey: Back-to-school shoppers will spend more, but wisely
Survey: Back-to-school shoppers will spend more, but wisely
Parents making back-to-school purchases are willing to open their wallets, if the price is right. That’s according to a new study from digital savings platform RetailMeNot Inc., "Back-to-School Cheat Sheet: Consumer Trends and Insights for Retail...
Free shipping alone isn't enough: Online retailers go for speed
Free shipping alone isn't enough: Online retailers go for speed
If laundry detergent or a box of diapers can arrive on your doorstep in a day or two at little or no additional cost, why can’t a cashmere sweater do that, too? Free shipping isn’t enough any more. Online shoppers want fast shipping, too, a...
Walmart sets up emergency pharmacy at mega-shelter for hurricane victims
Walmart sets up emergency pharmacy at mega-shelter for hurricane victims
Evacuees from Hurricane Harvey seeking shelter at the Kay Bailey Hutchison Convention Center in Dallas will find a pharmacy on-site to meet their immediate needs. The facility has been turned into a mini-city to house and care for what is expected to b...
Amazon's ambitions unboxed: Stores for furniture, appliances and more
Amazon's ambitions unboxed: Stores for furniture, appliances and more
Last Sunday in Palm Springs, Calif., Jeffrey P. Bezos, the chief executive of Amazon, climbed into the cockpit of a 13-foot robot and began flailing his arms as though warming up for a workout, causing the robot's enormous appendages to mimic his movem...
The surprising thing millennial shoppers actually want retailers to do
The surprising thing millennial shoppers actually want retailers to do
An influx of notification pings, heralding texts, emails, and more, from your go-to shopping spots — while you’re shopping as well as after a mall stint — might seem annoying. But the vast majority of people, particularly that markete...
People say they like department stores, even if they don't shop there
People say they like department stores, even if they don't shop there
There is sometimes a difference between what consumers say and what they do - and that is particularly true for the department store industry.
Lobbying heavyweights prepare for war over debit card swipe fees
Lobbying heavyweights prepare for war over debit card swipe fees
Groups representing the retail and banking industries are ramping up their lobbying efforts to do battle over limitations on debit card swipe fees contained in the 2010 Dodd-Frank Act.
Food, fitness and fun-size retailers seek simple storefronts
Food, fitness and fun-size retailers seek simple storefronts
Retail rents have been facing a reality check as brands stepped back and took a breather when the stock market seesawed earlier this year. Nevertheless, retailers continue to eye the best locations and are swooping in when square feet and economics align.
How 'super shoppers' shape the future of online retail
How 'super shoppers' shape the future of online retail
A recent study found that 13 percent of the world's internet shoppers account for nearly two-thirds of all consumer spending on goods online, and the group's shopping habits could impact the rest of the consumer market.
Walmart makes $1.8 million investment in worker training
Walmart makes $1.8 million investment in worker training
As a result of the grant, retail sector employees will begin to receive contextualized English language training through a project of the National Immigration Forum, Skills and Opportunity for the New American Workforce. Employees of Kroger, Publix and...
Dynamic pricing: When should retailers bother?
Dynamic pricing: When should retailers bother?
Before I get started on answering the question about whether retailers should bother with dynamic pricing, let's first define what it really is.
Promoting sustainability could more than double product sales
Promoting sustainability could more than double product sales
This year on Earth Day, there will be more than the usual rallies and musical acts celebrating the event. There will be a March for Science in Washington, D.C., in an effort to support knowledge sharing and stewardship of the planet.
Study: Retailers gaining cybersecurity confidence
Study: Retailers gaining cybersecurity confidence
More retailers are suffering data breaches, but the industry is also feeling an increased level of capability to deal with them. According to a new study of more than 200 IT professionals from security technology provider Tripwire Inc., 33 percent of r...
New bill calls for phasing in overtime rules
New bill calls for phasing in overtime rules
Retailers may get a slight reprieve from new federal overtime rule set to go into effect Dec. 1. U.S. Reps. Kurt Schrader, D-Oregon, Jim Cooper, D-Tennessee, Henry Cuellar, D-Texas and Collin Peterson, D-Minnesota, introduced legislation that will init...
How Sephora is thriving amid a retail crisis
How Sephora is thriving amid a retail crisis
It was hard to tell if the opening of Sephora's new store near Herald Square was a red carpet affair or a girl's night out at the spa.
Why more millennials than ever are flocking to dollar stores
Why more millennials than ever are flocking to dollar stores
Watch out WalMart and Target. Dollar General is campaigning hard for millennial business, and it looks like they're succeeding at winning them over. During and immediately after the recession, frugal consumers flocked to discount stores like Dollar Gen...
Mall landlords roll the dice with tech investments
Mall landlords roll the dice with tech investments
Mall landlords are investing millions of dollars in technology to help protect them from the changes buffeting the retail sector as Internet shopping gains a stronger foothold. Some of the investments aren't faring so well.
Inside Ralph Lauren's connected fitting rooms
Inside Ralph Lauren's connected fitting rooms
Ralph Lauren’s Fifth Avenue flagship store in Manhattan is home to connected fitting rooms that merge digital technology with in-store retail, meant to both remove friction from the customer experience and help the retailer make smarter merchandi...
What the Lowe's robot will do for you—and the future of retail
What the Lowe's robot will do for you—and the future of retail
One of the most well-known employees at the Orchard Supply Hardware store in downtown San Jose, California, is a 5-foot-tall autonomous robot. OSHbot, as he’s called, just recently celebrated his one-year anniversary at the store, which is owned ...
Walmart steps up search for retail tech from startups
Walmart steps up search for retail tech from startups
http://fortune.com/2016/04/29/walmart-tech/
Most retailers see AI in their future
Most retailers see AI in their future
About 54 percent of retailers surveyed by SLI Systems stated that they already use or plan to add artificial intelligence technology in the future, with 20 percent them expecting to add AI within the next 12 months, according to SLI’s latest E-co...
3D-printed shoes for the masses are here
3D-printed shoes for the masses are here
The footwear industry has been teasing us for years about 3D-printed athletic shoes for the masses. Why?
The North Face to launch insanely smart Watson-powered mobile shopping app next month
The North Face to launch insanely smart Watson-powered mobile shopping app next month
Outdoor clothing retailer The North Face will launch a mobile app next month that lets users engage with Watson, the world’s smartest computer, to help find the right item for them. It’s the first mobile app experience to put Watson, the po...
The new face of retail: Tech trends to watch for in 2016
The new face of retail: Tech trends to watch for in 2016
As technology continues to evolve, it continues to empower us. As a result, we have become more conditioned to expecting information, options, access and speed at our fingertips. And when it comes to retail and the way we shop, the expectations follow ...
How mall operators are becoming more like tech companies
How mall operators are becoming more like tech companies
The co-CEO of Westfield Corp., one of the world's largest mall operators, says shopping centers have to act more like technology companies to be relevant to the fast-changing consumer. "Clearly, there's a shake-up going on," said Steven M. Lowy, co-CEO...
The surprising thing that got the biggest share of online shopping dollars in 2015
The surprising thing that got the biggest share of online shopping dollars in 2015
The rise of online shopping has played out differently in various retail categories: It arrived like a thunderclap in the books and electronics businesses, quickly scrambling how we shop for those items. But in sectors like grocery, e-commerce has done...
5 things keeping retailers up at night
5 things keeping retailers up at night
That sound of nervous pacing you hear every night at 3 a.m.? It's America's retail executives. They're feeling the pressures of a rapidly evolving sales landscape and trying to figure out how to stay one step ahead - or just keep up.
Are retailers ready for shift to virtual reality shopping?
Are retailers ready for shift to virtual reality shopping?
A wave of virtual reality content is hitting the market this year and consumer adoption could quickly follow, bringing with it growing demand for shopping experiences using the technology, according to a new report from the Center for Advancing Retail ...
Another first for Ulta Beauty
Another first for Ulta Beauty
Ulta Beauty, normally a suburban strip mall retailer, is looking to capture more millennial consumers by opening its first store in New York City.
Staples is reportedly in talks to sell itself, sending shares up 13 percent
Staples is reportedly in talks to sell itself, sending shares up 13 percent
Staples stock jumped 13 percent after the Wall Street Journal reported that the office supplies retailer is in talks to sell itself, a sign investors may have lost faith in its ability to fix its business after a mega-merger last year with rival Office...
How does a retailer stand the test of time?
How does a retailer stand the test of time?
In 1911, Leon Leonwood ("L.L.") Bean came home from a hunting trip frustrated by how cold and wet his feet had got trudging in the woods. He asked his local cobbler to stitch leather uppers to rubber working boots, innovating outdoor footwear that laun...
Transforming retail to (R)Tech
Transforming retail to (R)Tech
Over the centuries, retail has blossomed into an industry that supports millions of store employees, tens of millions of people in ancillary industries, and hundreds of millions of customers. It is at the heart of our cities and towns, and is the lifeb...
Internet of clothing is coming through huge label deal
Internet of clothing is coming through huge label deal
Your clothes are going online. Avery Dennison, a packaging and labelling giant that puts labels onto products from brands like Nike, Adidas and Hugo Boss, has struck a deal with "Facebook for things" firm Evrythng to create unique web identities for at...
Study: Retailers rank supply chain challenges
Study: Retailers rank supply chain challenges
One key area of the supply chain is an area of concern for almost three-quarters of North American retailers. Forecasting for new products is the biggest (73 percent) for North American retailers, according to the State of the Retail Supply Chain 2016 ...
What e-commerce sites and store-based retailers taught each other last week
What e-commerce sites and store-based retailers taught each other last week
After years of eyeing one another suspiciously, online and store-based retailers are talking. They both have the customer in common. And they’re both looking for the best ways to get your purchases to you. At a three-day technology and retail con...
Study: Many smartphone sessions start without aim, giving retailers an opportunity
Study: Many smartphone sessions start without aim, giving retailers an opportunity
Many mobile smartphone users have no particular app or web browsing activity in mind when the unlock their phones to use them, as they often turn to their devices just to kill time, according to a study from mobile content firm Mobile Posse, Phoenix Ma...
The way we buy beauty now
The way we buy beauty now
When it comes to beauty products, millennials are a suspicious crew. Burned by stressful counter experiences and hyperbolic magazine reviews, and harboring a sense that very few opinions can be trusted, they're skeptical personal-grooming shoppers. For...
Walmart explores blockchain for delivery drones
Walmart explores blockchain for delivery drones
Walmart has its eye on blockchain technology. The United States Patent and Trademark Office (USPTO) recently published a patent filed by the mega-retailer for a "delivery management system" that aims to improve upon last mile shipping - the final stret...
Best Buy CEO sees need to reform taxes and NAFTA; wants permanent solution for 'dreamers'
Best Buy CEO sees need to reform taxes and NAFTA; wants permanent solution for 'dreamers'
Best Buy CEO Hubert Joly said the consumer electronics retailer is "very much at the table" when it comes to talks about tax reform in Washington. Joly was part of a group of retail CEOs who were speaking somewhat regularly to political leaders earlier...
What's more eco-friendly: Going to the mall or shopping online?
What's more eco-friendly: Going to the mall or shopping online?
Could going to the mall be better for the environment than shopping online? That’s the surprising claim in a new study from Simon Property Group, the nation’s largest mall landlord.
Report debunks retail apocalypse: More stores opening than closing
Report debunks retail apocalypse: More stores opening than closing
Don't believe the hype - physical retail is still growing, particularly in three key segments.
Study: Retailers should incentivize use of BOPIS drive store traffic
Study: Retailers should incentivize use of BOPIS drive store traffic
Shoppers are buying more goods than ever online, but they also are increasingly picking the items up at - and returning them to - brick-and-mortar store.
Amazon's robot war is spreading
Amazon's robot war is spreading
It was Amazon that drove America's warehouse operators into the robot business. Quiet Logistics, which ships apparel out of its Devens, Mass., warehouse, had been using robots made by a company called Kiva Systems.
'Brick mining': Why a need for data led Fabletics to open stores
'Brick mining': Why a need for data led Fabletics to open stores
Physical retail got a shout out from an unlikely source Wednesday when Fabletics President and General Manager Gregg Throgmartin detailed how the fast-growing athleticwear brand has excelled online, thanks to its growing store base.
Robots gain traction with supply chain managers
Robots gain traction with supply chain managers
As companies are increasing their spending on supply chain technology, a growing number are looking to robotics and automation. In an annual survey by logistics industry group MHI and Deloitte, 51 percent of respondents said robotics and automation are...
The new forces shaping the retail industry are...
The new forces shaping the retail industry are...
Affluence is out. So are the days of the mass market. A new report projects 10 years out and reveals three fundamental principles that are shaping tomorrow's consumer packaged goods and retail industries: trust, influence and personalization.
5 reasons why 'the retail apocalypse' is a false scare story
5 reasons why 'the retail apocalypse' is a false scare story
Talk about the death of retail is great clickbait. Media outlets from the Wall Street Journal to Fortune to USA Today have trumpeted news about store closings, retail bankruptcies, and the end of retail as we know it.
White House weighs overtime rule changes
White House weighs overtime rule changes
The White House has some big decisions to make before signing off on the Labor What you won't hear about trade and manufacturing on the campaign trailDepartment's widely contested rule to expand overtime pay, one of the biggest regulatory initiatives o...
In-store pickup is the 'cure for the store'
In-store pickup is the 'cure for the store'
More than half (54 percent) of shoppers say they prefer to shop in store over digital channels including online, mobile and social media, while nearly half (46 percent) prefer to skip the store in favor of such channels, according to JDA's third annual...
OSHA recordkeeeping rules contested at House hearing
OSHA recordkeeeping rules contested at House hearing
The ongoing dispute over OSHA's new rules covering injury and illness recordkeeping and incentive programs moved to Congress May 25 when a House subcommittee took up the issue. The hearing ended with Republican and Democrat members both stressing their...
How retailers are watching shoppers' emotions
How retailers are watching shoppers' emotions
For eight months up to this April, a French bookstore chain had video in a Paris shop fed to software that scrutinizes shoppers' movements and facial expressions for surprise, dissatisfaction, confusion or hesitation.
Study: Restaurants deliver halo effect for retail centers
Study: Restaurants deliver halo effect for retail centers
For the first time ever in 2016, U.S. restaurant sales eclipsed grocery store sales - and that's good news for retail centers.
Under pressure, big banks vie for instant payment market
Under pressure, big banks vie for instant payment market
In this digital age when almost anything can be had in an instant, the movement of money can seem glaringly slow. Most people paying a housekeeper or collecting money for an office pool still use cash or a check, which can take days to go through - a r...
Alibaba's future could rely on brick-and-mortar
Alibaba's future could rely on brick-and-mortar
Alibaba's chairman, Jack Ma, vice chairman, Joseph Tsai, and CEO, Daniel Zhang, discussed the company’s strategy and vision with Bloomberg on Alibaba’s recent 18th anniversary. Building out infrastructure seems to be central to Alibaba̵...
Green is good: How profitability is driving sustainability
Green is good: How profitability is driving sustainability
When it comes to sustainability, the apparel industry is going for the green - in terms of eco-friendliness and profitability.
Consumers rank 'cool' vs. 'creepy' technologies
Consumers rank 'cool' vs. 'creepy' technologies
Consumers may want a more personalized shopping experience, but some efforts in this regard creep them out.
3-D printing is set to completely remake the shoe industry
3-D printing is set to completely remake the shoe industry
There's a new technological arms race being waged in the sneaker industry: 3-D printing. Under Armour this week unveiled a "state-of-the-art" manufacturing and design facility in Baltimore, where 3-D printing is a prominent feature. The facility boasts...
Pinterest expands visual search tech to ads
Pinterest expands visual search tech to ads
Pinterest is beginning to extend the image recognition capability behind its visual search and production recommendation features to ads on its site, Pinterest CEO Tim Kendall announced at the TechCrunch Disrupt NYC event recently.
Dollar General hits a gold mine in rural America
Dollar General hits a gold mine in rural America
On a Friday in April, Bob Tharp, the mayor of Decatur, Arkansas, takes me to see what used to be the commercial heart of his town.
More than 400 businesses urge Congress to support Pacific deal
More than 400 businesses urge Congress to support Pacific deal
More than 400 employers across 10 states are calling on Congress to support and pass an expansive Pacific Rim trade agreement. In letters sent to Capitol Hill on Monday, companies and associations in California, Florida, Georgia, Illinois, New York, Or...
The future of jobs and jobs training
The future of jobs and jobs training
As robots, automation and artificial intelligence perform more tasks and there is massive disruption of jobs, experts say a wider array of education and skills-building programs will be created to meet new demands.
In-store pickup gaining traction with US shoppers
In-store pickup gaining traction with US shoppers
A pickup in-store fulfillment alternative is offered by 61 percent of retailers worldwide, according to Retail Systems Research and SPS Commerce. More than half (53 percent) of retailers offer two-day delivery option, 40 percent offer a ship-from-stor...
How J.C. Penney is approaching digital differently: 'We're not trying to be Amazon'
How J.C. Penney is approaching digital differently: 'We're not trying to be Amazon'
Mike Amend likes to say he heads a startup inside 115-year-old J.C. Penney. The division he leads as executive vice president of omnichannel is housed in newly converted space inside Penney's Plano headquarters. The gray fabric cubicles are all gone.
The new size is custom: How retailers are using personalization to win customer loyalty
The new size is custom: How retailers are using personalization to win customer loyalty
Tina Mulqueen writes "It's been a long time since I walked into a store and bought a one-size-fits-all sweater that didn't really fit or a pair of shoes that pinched when I walked. With a growing demand for customization in consumer products, the simpl...
The emerging portrait of Gen Z
The emerging portrait of Gen Z
In a blow to the ego of millennials everywhere, Goldman Sachs researchers say that the Gen Z cohort now matters more.
Report: Twitter says 'bye bye' to buy button
Report: Twitter says 'bye bye' to buy button
Twitter, which has been piloting an embedded buy button in tweets since September 2014, is reportedly pulling the plug on the idea.
Artificial Intelligence fuels innovation in retail industry, Webloyalty reports
Artificial Intelligence fuels innovation in retail industry, Webloyalty reports
Artificial Intelligence is powering innovation in retail, according to new rankings published today. Conducted in partnership with Webloyalty, Retail Insider's Digital Retail Innovations Report 2017 recognises the top 50 retail technology initiatives o...
4 futuristic features every retail store will have by 2025
4 futuristic features every retail store will have by 2025
This fall, Nordstrom opened a new store in West Hollywood, Calif., called Nordstrom Local, that didn’t actually stock clothes you can buy. Instead, you can get manicures, try on clothes, talk to stylists and consultants about fashion, and meet wi...
3 ways virtual reality will transform customer experience
3 ways virtual reality will transform customer experience
Virtual reality (VR) has been gaining traction in retail recently, with major retailers turning to the bleeding-edge technology as a customer engagement tool. But how exactly is VR poised to change the ways consumers interact with and buy products fro...
6 ways data is taking over retail
6 ways data is taking over retail
Data has seeped into every nook and cranny of the retail process, thanks to everything from mobile devices and Wi-Fi to beacons, sensors, cookies and POS terminals. The result? A nearly total data takeover of the retail landscape.
How millennials and the 'sharing economy' is transforming retail
How millennials and the 'sharing economy' is transforming retail
The future of retail is set to change in a big way, lead by millennials and older shoppers ready to embrace new technologies and methods of purchase. In a new study commissioned by multi-national shopping center group Westfield Company, more than 13,00...
Why consumer generated content could be a boon for brands
Why consumer generated content could be a boon for brands
Thanks to the rise of smartphones, everyone is a photographer these days. That could be a major help to some retailers. In the U.S. alone, there are some 190.5 million smartphone users of all ages—73.4 percent of internet users and 59.3 percent ...
Bricks and mortar, with a dash of service for customer stickiness
Bricks and mortar, with a dash of service for customer stickiness
Can bricks-and-mortar survive the eCommerce onslaught? In an interview with PYMNTS' Karen Webster, Dave Barrowman, who serves as Vice President of Innovation at Skava, said that in the physical retail space, the death of physical retail remains greatly...
How Home Depot is winning while retail loses
How Home Depot is winning while retail loses
The colors of retail have lately come in red for financial losses, black and white for obituaries or maybe shade of gray for the grim struggle to survive in changing times. And then there's orange.
IKEA furniture is about to get easier to buy than ever
IKEA furniture is about to get easier to buy than ever
The home furnishings retail giant, known for its sprawling out-of-town warehouses, Scandinavian-design, and Swedish meatballs, will begin test selling its iconic flat-pack furniture through online retailers, the BBC reports. The company will also start...
55 percent of retailers focusing on unified mobile experience
55 percent of retailers focusing on unified mobile experience
More than half of retailers are focused on optimizing the customer experience by creating a unified mobile shopping experience. As the future of retail becomes the present, consumers expect retailers to combine the sensory of the physical world with t...
Ted Cruz warns of 'profound damage' to US economy if Trump kills NAFTA
Ted Cruz warns of 'profound damage' to US economy if Trump kills NAFTA
Texas Republican Sen. Ted Cruz warned Tuesday that the United States would face 'massive economic costs' if President Donald Trump killed the North American Free Trade Agreement — but that Trump might go ahead and make that decision.
Why big retailers are going solar
Why big retailers are going solar
Years ago, big retailers and tech companies installed solar panels as a way to take an environmental stance. But these days it’s often an economic choice that is fueled by the promise of lower and less volatile energy costs. Recently, Whole Foods...
Kohl's to offer Amazon returns as two retailers cozy up on omnichannel
Kohl's to offer Amazon returns as two retailers cozy up on omnichannel
Amazon's non-grocery physical retailing efforts are increasingly running through department store Kohl's. Kohl's said that it will offer free returns for Amazon customers starting in October across 82 stores in Chicago and Los Angeles. Under the effort...
In a retail storm, strip malls provide some cover
In a retail storm, strip malls provide some cover
Open-air shopping centers are on the upswing. Shares of real-estate investment trusts that own and operate the broad category of open-air shopping centers are up about 7 percent since June 30 after skidding 19.6 percent in the first half of this year, ...
Do or die: How retailers can innovate in an age of disruption
Do or die: How retailers can innovate in an age of disruption
At the Retail Innovation Conference in New York City this week, Kasey Lobaugh, Deloitte's chief retail innovation officer, stood in front of a room full of retail executives and enumerated his frustrations with, well, retail executives. Lobaugh describ...
Wal-Mart hikes pay minimum to $10, rolls out scheduling changes
Wal-Mart hikes pay minimum to $10, rolls out scheduling changes
More than 1.1 million Wal-Mart workers in the U.S. got a pay raise Saturday as the company implemented the second phase of a $2.7 billion plan to improve working conditions, which includes a companywide rollout of scheduling changes to give employe...
Uber is helping more retailers take on Amazon Prime Now
Uber is helping more retailers take on Amazon Prime Now
As Amazon continues to expand its fast delivery service Prime Now, Uber is expanding its own alternative called UberRush. Uber launched its delivery service in October with a few companies, offering to deliver their products quickly to consumers in New...
How Generation Z is transforming the shopping experience
How Generation Z is transforming the shopping experience
Millennials are growing up, if not exactly growing old. Although it's unlikely that publications like The New York Times are done issuing think pieces about the millennial generation, we are in the final season of HBO's "Girls," and hoverboards are no ...
Customs cracks down on imports made by forced labor
Customs cracks down on imports made by forced labor
The U.S. government is getting tougher on imports made by overseas forced labor and the fashion world is watching nervously. n a move that could have significant implications for retailers and fashion brands that import billions of dollars’ worth...
To counter Amazon, Wal-Mart discounts 1 million online items
To counter Amazon, Wal-Mart discounts 1 million online items
Wal-Mart will offer discounts on more than a million online-only items that customers then pick up at stores, part of an effort by the world's largest retailer to challenge Amazon.
Amazon patent would block comparison shopping in stores
Amazon patent would block comparison shopping in stores
Amazon's $13.7 billion purchase of Whole Foods will greatly accelerate what had been careful steps by the e-commerce giant into the world of brick-and-mortar retail.
Barnes & Noble's new CEO gives a full-throated defense of physical stores
Barnes & Noble's new CEO gives a full-throated defense of physical stores
Barnes & Noble's new CEO, Demos Parneros, sees the new bookstores that arch-rival Amazon.com is opening as proof there is still a need and consumer appetite for brick-and-mortar book retailing.
Walmart aims high on lowering carbon footprint
Walmart aims high on lowering carbon footprint
When the U.S. backed out of the Paris Climate Agreement earlier this year, many environmentalists were dismayed. Many, however, are reassured by the fact that businesses are increasingly stepping up their game in terms of reducing their carbon footprint.
Social media popularity stings old line retail, forcing it to adapt
Social media popularity stings old line retail, forcing it to adapt
The weather, Amazon and the sluggish economy were all cited as reasons for this season's weak retail earnings. However, another, less-talked about threat is hovering over the beleaguered sector: so-called resale sites. This subset of e-commerce, which...
Has the workplace robot uprising already begun?
Has the workplace robot uprising already begun?
A few years ago, a burrito joint near my college campus installed computers so that customers could place their orders without ever having to make eye contact with a cashier. It was meant as a convenience, but my friends and I felt oddly detached order...
How retailers can bring home the beacons
How retailers can bring home the beacons
Though they had a limited impact on last year’s holiday season, some expect 2016 to be a breakthrough year for beacons. Perhaps the most bullish proponent has been BI Intelligence, which believes the in-store devices will influence $40 billio...
Are trade agreements good for Americans?
Are trade agreements good for Americans?
Trade has become an increasingly important part of the United States economy. In the 1960s, exports and imports represented less than 10 percent of U.S. gross domestic product; today the share is closer to 30 percent. As a result, American exporters se...
Minimum-wage increases set to raise e-commerce logistics costs
Minimum-wage increases set to raise e-commerce logistics costs
Rising minimum wages in cities and states around the country could raise the costs of e-commerce operations. In a report released recently, analysts with real-estate brokerage firm CBRE Inc. estimated a $1 increase in average hourly wages could add...
The rise, stumble and future of Lululemon
The rise, stumble and future of Lululemon
How will the activewear brand that helped create the market rise above a consumer backlash sparked by a defective product, an avalanche of new competitors and an estranged, yet influential founder? BoF speaks to chief executive Laurent Potdevin.
Study: 89 percent of retailers will arm associates with mobile tech in next 3 years
Study: 89 percent of retailers will arm associates with mobile tech in next 3 years
About 89 percent of retailers plan to put mobile solutions in the hands of their store associates over the next three years, according to new research from Boston Retail Partners.
White House open to scrapping Obamacare provision in tax bill
White House open to scrapping Obamacare provision in tax bill
The White House says it's willing to strike a healthcare provision from Senate legislation to cut taxes and overhaul the tax code if the provision becomes an impediment to passing one of President Donald Trump's top legislative priorities.
Target teams with Pinterest for visual search
Target teams with Pinterest for visual search
Target and Pinterest have forged a partnership under which Target shoppers will be able to use the Pinterest Lens visual search tool as part of the Target registry shopping experience, making Target the first and only U.S. retailer enabling that capabi...
Why many shoppers go to stores before buying online
Why many shoppers go to stores before buying online
The shopper journey continues to evolve as the path to purchase increasingly crosses between physical and digital worlds - and as consumers today bounce between stores, desktops and mobile devices, retailers are working to devise seamless omnichannel e...