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Why 2018 is all about customer experience for the retail industry
Why 2018 is all about customer experience for the retail industry
In a world of hyper-adoption - and hyper-abandonment - successful retailing in 2018 comes down to obsessing about your customer's experience.
US retail sales gain points to healthier second quarter
US retail sales gain points to healthier second quarter
U.S. retail sales rose in broad fashion last month as bigger after-tax paychecks helped compensate for rising fuel costs, signaling consumer demand was off to a firm start this quarter.
Retail reckoning: How private equity is boosting some brands and crushing others
Retail reckoning: How private equity is boosting some brands and crushing others
It was the distinctive patch that caught his attention. Boston was enduring a particularly brutal winter in 2013 when Ryan Cotton began to notice a trend on his daily walk to work near Copley Square: the suddenly growing number of sharp-looking parkas ...
A baker's dozen of provocative retail predictions for 2018
A baker's dozen of provocative retail predictions for 2018
Steve Dennis writes, "2017 was one of the most transformative years for the retail industry that I can remember. 2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Here's my attempt to go beyond the more obvious prediction...
Amazon increases lobbying spending
Amazon increases lobbying spending
Amazon is amplifying its presence in Washington with an increase in lobbying efforts, reports @SpencerSoper #tictocnews.
Looking to mirror success of Stitch Fix, retailers experiment with subscription models
Looking to mirror success of Stitch Fix, retailers experiment with subscription models
Hoping to imitate the success of Stitch Fix and reach new consumers, retailers including ThredUp and Gap are trying their hand at subscription box services.
Why retail's artificial intelligence bet is all wrong
Why retail's artificial intelligence bet is all wrong
Everyone seems to be "using" artificial intelligence these days. So is retail.
The new arms race in retail: Convenience
The new arms race in retail: Convenience
The new point of sale is wherever you are or wherever you want it to be, and it's driven by a demand for convenience.
UPS has 260,000 union workers and they've just authorized a strike
UPS has 260,000 union workers and they've just authorized a strike
United Parcel Service workers authorized their union to call what would be the first strike since 1997, giving negotiators more leverage in talks to replace a labor contract that expires at the end of July.
To survive the apocalypse, retailers must think of retail as a service
To survive the apocalypse, retailers must think of retail as a service
The rise of e-commerce and increased competition over the last five to seven years has fundamentally changed the way the retail industry works. Companies can no longer afford to be so far removed from the customer as they were in the pre-internet age, ...
40 percent of logistics companies will offer 2-hour delivery by 2028
40 percent of logistics companies will offer 2-hour delivery by 2028
Many retailers are already using in-store inventory to fulfill online orders in a short timeframe, and that's expected to increase as 40 percent of logistics companies anticipate offering two-hour delivery by 2028, according to a recent survey of more ...
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart unveiled plans for their new delivery service, Jetblack, which will allow some of their customers to order goods from their website by way of text messages. The initiative, spearheaded by Rent the Runway co-founder Jenny Fleiss, has started ser...
Retail apocalypse delayed
Retail apocalypse delayed
Indeed, holiday sales, reported over the last week by a cluster of such doomed retailers, suggest an extraordinary revival.
Starbucks launches 'Tryer' location to encourage new ideas
Starbucks launches 'Tryer' location to encourage new ideas
Starbucks is building a 20,000 square-foot space for its new "Tryer Innovation Center," named for coffee-roasting equipment that helps determine when the beans are ready, Tryer director Brent Cashell told an audience at SXSW, according to a report last...
Retail 'hasn't looked this good in years' and could head even higher, says technician
Retail 'hasn't looked this good in years' and could head even higher, says technician
After years in the discount bin, investors are beginning to treat the retail space like a must-buy again. One technician says the charts show more upside potential ahead. "Retail hasn't looked this good in years," Ari Wald, head of technical analysis a...
Galleria Dallas hires retail specialist for 'next chapter' in mall's history
Galleria Dallas hires retail specialist for 'next chapter' in mall's history
In 2018, the enclosed mall is challenged. By some estimates, a quarter of enclosed malls will be closed by 2022. To stay relevant, malls all over are repositioning themselves to be more experiential, offer better food options, and to encourage patrons ...
White House open to scrapping Obamacare provision in tax bill
White House open to scrapping Obamacare provision in tax bill
The White House says it's willing to strike a healthcare provision from Senate legislation to cut taxes and overhaul the tax code if the provision becomes an impediment to passing one of President Donald Trump's top legislative priorities.
US hits pause on trade war with China
US hits pause on trade war with China
A trade war bubbling up between the U.S. and China has suddenly gone still.
Walmart, Target, Kohl's see the light at the end of Toys R Us' tunnel
Walmart, Target, Kohl's see the light at the end of Toys R Us' tunnel
Retailers are already preparing for the disappearance of Toys R Us from the market.
Meet the robot that could change retail
Meet the robot that could change retail
A robotics company in California has created the world's first autonomous robotic kitchen assistant.
Report: Amazon to launch delivery service that would compete with UPS, FedEx
Report: Amazon to launch delivery service that would compete with UPS, FedEx
Amazon's newest delivery service could take a bite out of UPS' and FedEx's business in a big way.
Retail supply chains ride current surge in consumer confidence
Retail supply chains ride current surge in consumer confidence
As the 2018 Retail Supply Chain Conference concludes this week in Phoenix, leading industry indicators point to continued consumer confidence.
Target's $7 billion gamble pays off
Target's $7 billion gamble pays off
Target's investments in e-commerce and brick-and-mortar paid off for the retailer during the holiday season.
Reports of retail's death are premature
Reports of retail's death are premature
Earlier this month, Senator Marco Rubio reacted to news of rising mall vacancies by calling for help for the "millions of workers who will be increasingly displaced."
Retailers are hiring more people. One reason: Home renovations.
Retailers are hiring more people. One reason: Home renovations.
The nation's unemployment rate remained unchanged in February, but there was one bright spot many economists weren't expecting: an influx of retail jobs.
This smart hanger yields potential cost-saving benefits for retailers
This smart hanger yields potential cost-saving benefits for retailers
A smart hanger could be a solution for retailers that are struggling to streamline inventory costs, reduce their carbon footprint and improve consumers' purchasing journeys.
Why more retailers are using an order-to-shelf system to manage inventory
Why more retailers are using an order-to-shelf system to manage inventory
http://www.supermarketnews.com/retail-financial/why-more-retailers-are-using-order-shelf-system-manage-inventory
4 futuristic features every retail store will have by 2025
4 futuristic features every retail store will have by 2025
This fall, Nordstrom opened a new store in West Hollywood, Calif., called Nordstrom Local, that didn’t actually stock clothes you can buy. Instead, you can get manicures, try on clothes, talk to stylists and consultants about fashion, and meet wi...
No-name clothes are tearing up retail
No-name clothes are tearing up retail
There are a lot of ideas around about where retail technology needs to go and most of them are good. But until now, very few of them were going to do what retailers need most: give consumers a great reason to go back into stores.
Sephora mastered in-store sales by investing in data and cutting-edge technology
Sephora mastered in-store sales by investing in data and cutting-edge technology
San Francisco is home to some of the world's biggest tech names - Twitter, Salesforce and Uber to name a few-but it's also headquarters for Sephora, a location that has seemingly served the brand well in adopting technology, ecommerce and digital adver...
Companies are complaining they can't find enough truck drivers to ship their stuff because of Amazon
Companies are complaining they can't find enough truck drivers to ship their stuff because of Amazon
Several companies, including chipmaker Nvidia and toymaker Hasbro, are reporting how a shortage of truck drivers is affecting their business.
Pay attention retailers: Your online and offline conversion rates are converging
Pay attention retailers: Your online and offline conversion rates are converging
In retail's new normal, the convergence of digital and physical is prevalent throughout the industry.
'Where can I buy?' Google makes push to turn product searches into cash
'Where can I buy?' Google makes push to turn product searches into cash
Alphabet's Google routinely fields product queries from millions of shoppers. Now it wants to take a cut of their purchases, too.
Why CEOs are optimistic about 2018
Why CEOs are optimistic about 2018
A record-breaking number of CEOs are optimistic about the economic environment worldwide, according to a new report from PricewaterhouseCoopers.
Here's a retailer opening brick-and-mortar stores
Here's a retailer opening brick-and-mortar stores
Everyone has heard about the flood of store closings in recent years. Tuesday there was some news about store openings. Gap Inc. updated expansion plans for its Old Navy brand, announcing it will to open 60 stores this year.
How Adidas plans to bring 3-D printing to the masses
How Adidas plans to bring 3-D printing to the masses
In retailers' hot pursuit for that magic trick to entice consumers on a mass scale, 3-D printing has more or less come and gone as a fad, but to sneaker giant Adidas, mass-market 3-D-printed products may soon be a reality with sizable retail promise.