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People say they like department stores, even if they don't shop there
People say they like department stores, even if they don't shop there
There is sometimes a difference between what consumers say and what they do - and that is particularly true for the department store industry.
40 percent of logistics companies will offer 2-hour delivery by 2028
40 percent of logistics companies will offer 2-hour delivery by 2028
Many retailers are already using in-store inventory to fulfill online orders in a short timeframe, and that's expected to increase as 40 percent of logistics companies anticipate offering two-hour delivery by 2028, according to a recent survey of more ...
To survive the apocalypse, retailers must think of retail as a service
To survive the apocalypse, retailers must think of retail as a service
The rise of e-commerce and increased competition over the last five to seven years has fundamentally changed the way the retail industry works. Companies can no longer afford to be so far removed from the customer as they were in the pre-internet age, ...
Kohl's to offer Amazon returns as two retailers cozy up on omnichannel
Kohl's to offer Amazon returns as two retailers cozy up on omnichannel
Amazon's non-grocery physical retailing efforts are increasingly running through department store Kohl's. Kohl's said that it will offer free returns for Amazon customers starting in October across 82 stores in Chicago and Los Angeles. Under the effort...
Report debunks retail apocalypse: More stores opening than closing
Report debunks retail apocalypse: More stores opening than closing
Don't believe the hype - physical retail is still growing, particularly in three key segments.
Sephora mastered in-store sales by investing in data and cutting-edge technology
Sephora mastered in-store sales by investing in data and cutting-edge technology
San Francisco is home to some of the world's biggest tech names - Twitter, Salesforce and Uber to name a few-but it's also headquarters for Sephora, a location that has seemingly served the brand well in adopting technology, ecommerce and digital adver...
Why 2018 is all about customer experience for the retail industry
Why 2018 is all about customer experience for the retail industry
In a world of hyper-adoption - and hyper-abandonment - successful retailing in 2018 comes down to obsessing about your customer's experience.
Supply chain veteran sees the future of e-commerce fulfillment
Supply chain veteran sees the future of e-commerce fulfillment
Bob Trebilcock grew up on loading docks and in warehouses, tagging along on sales calls with his dad, who worked in the industrial packaging industry, an unglamorous field that is part of the backbone of U.S. manufacturing and distribution. “I li...
Retail 'hasn't looked this good in years' and could head even higher, says technician
Retail 'hasn't looked this good in years' and could head even higher, says technician
After years in the discount bin, investors are beginning to treat the retail space like a must-buy again. One technician says the charts show more upside potential ahead. "Retail hasn't looked this good in years," Ari Wald, head of technical analysis a...
Companies are complaining they can't find enough truck drivers to ship their stuff because of Amazon
Companies are complaining they can't find enough truck drivers to ship their stuff because of Amazon
Several companies, including chipmaker Nvidia and toymaker Hasbro, are reporting how a shortage of truck drivers is affecting their business.
A baker's dozen of provocative retail predictions for 2018
A baker's dozen of provocative retail predictions for 2018
Steve Dennis writes, "2017 was one of the most transformative years for the retail industry that I can remember. 2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Here's my attempt to go beyond the more obvious prediction...
Retail apocalypse delayed
Retail apocalypse delayed
Indeed, holiday sales, reported over the last week by a cluster of such doomed retailers, suggest an extraordinary revival.
Here's a retailer opening brick-and-mortar stores
Here's a retailer opening brick-and-mortar stores
Everyone has heard about the flood of store closings in recent years. Tuesday there was some news about store openings. Gap Inc. updated expansion plans for its Old Navy brand, announcing it will to open 60 stores this year.
Reports of retail's death are premature
Reports of retail's death are premature
Earlier this month, Senator Marco Rubio reacted to news of rising mall vacancies by calling for help for the "millions of workers who will be increasingly displaced."
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart unveiled plans for their new delivery service, Jetblack, which will allow some of their customers to order goods from their website by way of text messages. The initiative, spearheaded by Rent the Runway co-founder Jenny Fleiss, has started ser...
In a retail storm, strip malls provide some cover
In a retail storm, strip malls provide some cover
Open-air shopping centers are on the upswing. Shares of real-estate investment trusts that own and operate the broad category of open-air shopping centers are up about 7 percent since June 30 after skidding 19.6 percent in the first half of this year, ...
US planned layoffs fall, while hiring picks up in July: Challenger
US planned layoffs fall, while hiring picks up in July: Challenger
The number of planned layoffs at U.S. companies dropped in July to its lowest since November while job-opening announcements notched up, a sign that businesses are confident that the economy will continue to expand, a report released recently showed.
Bricks and mortar, with a dash of service for customer stickiness
Bricks and mortar, with a dash of service for customer stickiness
Can bricks-and-mortar survive the eCommerce onslaught? In an interview with PYMNTS' Karen Webster, Dave Barrowman, who serves as Vice President of Innovation at Skava, said that in the physical retail space, the death of physical retail remains greatly...
Best Buy CEO sees need to reform taxes and NAFTA; wants permanent solution for 'dreamers'
Best Buy CEO sees need to reform taxes and NAFTA; wants permanent solution for 'dreamers'
Best Buy CEO Hubert Joly said the consumer electronics retailer is "very much at the table" when it comes to talks about tax reform in Washington. Joly was part of a group of retail CEOs who were speaking somewhat regularly to political leaders earlier...
Why retail's artificial intelligence bet is all wrong
Why retail's artificial intelligence bet is all wrong
Everyone seems to be "using" artificial intelligence these days. So is retail.
Retail supply chains ride current surge in consumer confidence
Retail supply chains ride current surge in consumer confidence
As the 2018 Retail Supply Chain Conference concludes this week in Phoenix, leading industry indicators point to continued consumer confidence.
Retail shouldn't ditch the store because millennials love it, survey finds
Retail shouldn't ditch the store because millennials love it, survey finds
Millennials could be playing a bigger role in keeping physical retail alive than one might think. And though it may seem counterintuitive, baby boomers are more and more loving looking for deals online. Seventy-one percent of millennials are visiting m...
Target teams with Pinterest for visual search
Target teams with Pinterest for visual search
Target and Pinterest have forged a partnership under which Target shoppers will be able to use the Pinterest Lens visual search tool as part of the Target registry shopping experience, making Target the first and only U.S. retailer enabling that capabi...
4 futuristic features every retail store will have by 2025
4 futuristic features every retail store will have by 2025
This fall, Nordstrom opened a new store in West Hollywood, Calif., called Nordstrom Local, that didn’t actually stock clothes you can buy. Instead, you can get manicures, try on clothes, talk to stylists and consultants about fashion, and meet wi...
White House open to scrapping Obamacare provision in tax bill
White House open to scrapping Obamacare provision in tax bill
The White House says it's willing to strike a healthcare provision from Senate legislation to cut taxes and overhaul the tax code if the provision becomes an impediment to passing one of President Donald Trump's top legislative priorities.
Alibaba's future could rely on brick-and-mortar
Alibaba's future could rely on brick-and-mortar
Alibaba's chairman, Jack Ma, vice chairman, Joseph Tsai, and CEO, Daniel Zhang, discussed the company’s strategy and vision with Bloomberg on Alibaba’s recent 18th anniversary. Building out infrastructure seems to be central to Alibaba̵...
Study: Many smartphone sessions start without aim, giving retailers an opportunity
Study: Many smartphone sessions start without aim, giving retailers an opportunity
Many mobile smartphone users have no particular app or web browsing activity in mind when the unlock their phones to use them, as they often turn to their devices just to kill time, according to a study from mobile content firm Mobile Posse, Phoenix Ma...
'Where can I buy?' Google makes push to turn product searches into cash
'Where can I buy?' Google makes push to turn product searches into cash
Alphabet's Google routinely fields product queries from millions of shoppers. Now it wants to take a cut of their purchases, too.
Report: Amazon to launch delivery service that would compete with UPS, FedEx
Report: Amazon to launch delivery service that would compete with UPS, FedEx
Amazon's newest delivery service could take a bite out of UPS' and FedEx's business in a big way.
Amazon patent would block comparison shopping in stores
Amazon patent would block comparison shopping in stores
Amazon's $13.7 billion purchase of Whole Foods will greatly accelerate what had been careful steps by the e-commerce giant into the world of brick-and-mortar retail.
This smart hanger yields potential cost-saving benefits for retailers
This smart hanger yields potential cost-saving benefits for retailers
A smart hanger could be a solution for retailers that are struggling to streamline inventory costs, reduce their carbon footprint and improve consumers' purchasing journeys.
How retailers are watching shoppers' emotions
How retailers are watching shoppers' emotions
For eight months up to this April, a French bookstore chain had video in a Paris shop fed to software that scrutinizes shoppers' movements and facial expressions for surprise, dissatisfaction, confusion or hesitation.
Retail reckoning: How private equity is boosting some brands and crushing others
Retail reckoning: How private equity is boosting some brands and crushing others
It was the distinctive patch that caught his attention. Boston was enduring a particularly brutal winter in 2013 when Ryan Cotton began to notice a trend on his daily walk to work near Copley Square: the suddenly growing number of sharp-looking parkas ...
Study: Growth of shopping apps second only to gaming
Study: Growth of shopping apps second only to gaming
About 26 percent of mobile smartphone users worldwide have downloaded shopping apps, with downloads of such apps increasing by 76 percent from 2015 to 2016, according to data from mobile analytics company StartApp that was shared exclusively with Retai...
Walmart explores blockchain for delivery drones
Walmart explores blockchain for delivery drones
Walmart has its eye on blockchain technology. The United States Patent and Trademark Office (USPTO) recently published a patent filed by the mega-retailer for a "delivery management system" that aims to improve upon last mile shipping - the final stret...
Starbucks launches 'Tryer' location to encourage new ideas
Starbucks launches 'Tryer' location to encourage new ideas
Starbucks is building a 20,000 square-foot space for its new "Tryer Innovation Center," named for coffee-roasting equipment that helps determine when the beans are ready, Tryer director Brent Cashell told an audience at SXSW, according to a report last...
Alibaba seeking to reshape retail industry through big data, cloud computing
Alibaba seeking to reshape retail industry through big data, cloud computing
Alibaba Group has set up a new committee led by its chief executive to better execute its "new retail" strategy - a concept driven by the integration of online, offline, logistics and data across a single value chain–one of the five new trends th...
Target is raising its minimum wage and is making a big pledge for 2020
Target is raising its minimum wage and is making a big pledge for 2020
Target is raising its starting wage for the third time in three years as it looks to motivate and hang on to store workers at a time of more intense competition for quality employees. The discount retailer on Monday said that starting next month, it wo...
Target's $7 billion gamble pays off
Target's $7 billion gamble pays off
Target's investments in e-commerce and brick-and-mortar paid off for the retailer during the holiday season.
The new arms race in retail: Convenience
The new arms race in retail: Convenience
The new point of sale is wherever you are or wherever you want it to be, and it's driven by a demand for convenience.
Amazon increases lobbying spending
Amazon increases lobbying spending
Amazon is amplifying its presence in Washington with an increase in lobbying efforts, reports @SpencerSoper #tictocnews.
Target store staff can now create online orders for customers when local merchandise is unavailable
Target store staff can now create online orders for customers when local merchandise is unavailable
Amazon and Walmart aren’t the only major U.S. retailers looking to better merge online with brick-and-mortar operations.
Most retailers see AI in their future
Most retailers see AI in their future
About 54 percent of retailers surveyed by SLI Systems stated that they already use or plan to add artificial intelligence technology in the future, with 20 percent them expecting to add AI within the next 12 months, according to SLI’s latest E-co...
Dollar General hits a gold mine in rural America
Dollar General hits a gold mine in rural America
On a Friday in April, Bob Tharp, the mayor of Decatur, Arkansas, takes me to see what used to be the commercial heart of his town.
Walmart aims high on lowering carbon footprint
Walmart aims high on lowering carbon footprint
When the U.S. backed out of the Paris Climate Agreement earlier this year, many environmentalists were dismayed. Many, however, are reassured by the fact that businesses are increasingly stepping up their game in terms of reducing their carbon footprint.
Walmart makes $1.8 million investment in worker training
Walmart makes $1.8 million investment in worker training
As a result of the grant, retail sector employees will begin to receive contextualized English language training through a project of the National Immigration Forum, Skills and Opportunity for the New American Workforce. Employees of Kroger, Publix and...
The future of retail: How we'll be shopping in 10 years
The future of retail: How we'll be shopping in 10 years
You've probably heard that brick and mortar retail is in trouble. Even industry giants are closing hundreds of stores.
Ted Cruz warns of 'profound damage' to US economy if Trump kills NAFTA
Ted Cruz warns of 'profound damage' to US economy if Trump kills NAFTA
Texas Republican Sen. Ted Cruz warned Tuesday that the United States would face 'massive economic costs' if President Donald Trump killed the North American Free Trade Agreement — but that Trump might go ahead and make that decision.
In-store pickup is the 'cure for the store'
In-store pickup is the 'cure for the store'
More than half (54 percent) of shoppers say they prefer to shop in store over digital channels including online, mobile and social media, while nearly half (46 percent) prefer to skip the store in favor of such channels, according to JDA's third annual...
Galleria Dallas hires retail specialist for 'next chapter' in mall's history
Galleria Dallas hires retail specialist for 'next chapter' in mall's history
In 2018, the enclosed mall is challenged. By some estimates, a quarter of enclosed malls will be closed by 2022. To stay relevant, malls all over are repositioning themselves to be more experiential, offer better food options, and to encourage patrons ...
Walmart sets up emergency pharmacy at mega-shelter for hurricane victims
Walmart sets up emergency pharmacy at mega-shelter for hurricane victims
Evacuees from Hurricane Harvey seeking shelter at the Kay Bailey Hutchison Convention Center in Dallas will find a pharmacy on-site to meet their immediate needs. The facility has been turned into a mini-city to house and care for what is expected to b...
The new size is custom: How retailers are using personalization to win customer loyalty
The new size is custom: How retailers are using personalization to win customer loyalty
Tina Mulqueen writes "It's been a long time since I walked into a store and bought a one-size-fits-all sweater that didn't really fit or a pair of shoes that pinched when I walked. With a growing demand for customization in consumer products, the simpl...
Transforming retail to (R)Tech
Transforming retail to (R)Tech
Over the centuries, retail has blossomed into an industry that supports millions of store employees, tens of millions of people in ancillary industries, and hundreds of millions of customers. It is at the heart of our cities and towns, and is the lifeb...
How J.C. Penney is approaching digital differently: 'We're not trying to be Amazon'
How J.C. Penney is approaching digital differently: 'We're not trying to be Amazon'
Mike Amend likes to say he heads a startup inside 115-year-old J.C. Penney. The division he leads as executive vice president of omnichannel is housed in newly converted space inside Penney's Plano headquarters. The gray fabric cubicles are all gone.
Looking to mirror success of Stitch Fix, retailers experiment with subscription models
Looking to mirror success of Stitch Fix, retailers experiment with subscription models
Hoping to imitate the success of Stitch Fix and reach new consumers, retailers including ThredUp and Gap are trying their hand at subscription box services.
Facebook just bolstered its retail-focused dynamic ads with video and merchandising overlays
Facebook just bolstered its retail-focused dynamic ads with video and merchandising overlays
Holiday retailers typically buy their media in August, yet Facebook held a press junket at the Gramercy Park Hotel in New York this morning - a week before the Fourth of July - to get the word out about a handful of new, merchant-focused advertising fe...
Why more retailers are using an order-to-shelf system to manage inventory
Why more retailers are using an order-to-shelf system to manage inventory
http://www.supermarketnews.com/retail-financial/why-more-retailers-are-using-order-shelf-system-manage-inventory
Mall landlords roll the dice with tech investments
Mall landlords roll the dice with tech investments
Mall landlords are investing millions of dollars in technology to help protect them from the changes buffeting the retail sector as Internet shopping gains a stronger foothold. Some of the investments aren't faring so well.
Retailers are hiring more people. One reason: Home renovations.
Retailers are hiring more people. One reason: Home renovations.
The nation's unemployment rate remained unchanged in February, but there was one bright spot many economists weren't expecting: an influx of retail jobs.
US hits pause on trade war with China
US hits pause on trade war with China
A trade war bubbling up between the U.S. and China has suddenly gone still.
Why e-commerce brands are flipping the script and opening brick-and-mortar stores
Why e-commerce brands are flipping the script and opening brick-and-mortar stores
Walking into Boll & Branch's new New Jersey-based retail store, you would never guess that the brand's bedding products were only available online before last week.
'Brick mining': Why a need for data led Fabletics to open stores
'Brick mining': Why a need for data led Fabletics to open stores
Physical retail got a shout out from an unlikely source Wednesday when Fabletics President and General Manager Gregg Throgmartin detailed how the fast-growing athleticwear brand has excelled online, thanks to its growing store base.
UPS has 260,000 union workers and they've just authorized a strike
UPS has 260,000 union workers and they've just authorized a strike
United Parcel Service workers authorized their union to call what would be the first strike since 1997, giving negotiators more leverage in talks to replace a labor contract that expires at the end of July.
This is how millennials shop
This is how millennials shop
Everyone talks about how millennials are changing the way shopping is done, but how true is that really? A recent report by CouponFollow explains the differences between millennials and everyone else.
Why CEOs are optimistic about 2018
Why CEOs are optimistic about 2018
A record-breaking number of CEOs are optimistic about the economic environment worldwide, according to a new report from PricewaterhouseCoopers.
Artificial Intelligence fuels innovation in retail industry, Webloyalty reports
Artificial Intelligence fuels innovation in retail industry, Webloyalty reports
Artificial Intelligence is powering innovation in retail, according to new rankings published today. Conducted in partnership with Webloyalty, Retail Insider's Digital Retail Innovations Report 2017 recognises the top 50 retail technology initiatives o...
What Sephora can teach other retailers about mobile 'glue'
What Sephora can teach other retailers about mobile 'glue'
One of the driving forces behind Sephora’s success has been a strategic dedication to embedding the mobile experience into every step of the customer journey — before the shopping trip, in-store and after.
Walmart, Target, Kohl's see the light at the end of Toys R Us' tunnel
Walmart, Target, Kohl's see the light at the end of Toys R Us' tunnel
Retailers are already preparing for the disappearance of Toys R Us from the market.
Amazon Echo can be used to eavesdrop on conversations, hackers reveal
Amazon Echo can be used to eavesdrop on conversations, hackers reveal
One of the greatest fears about the Amazon Echo has been confirmed: eavesdroppers are able to listen to entire conversations happening around the device even if the owner hasn't said "Alexa".
Consumers rank 'cool' vs. 'creepy' technologies
Consumers rank 'cool' vs. 'creepy' technologies
Consumers may want a more personalized shopping experience, but some efforts in this regard creep them out.
Study: Retailers should incentivize use of BOPIS drive store traffic
Study: Retailers should incentivize use of BOPIS drive store traffic
Shoppers are buying more goods than ever online, but they also are increasingly picking the items up at - and returning them to - brick-and-mortar store.
The emerging portrait of Gen Z
The emerging portrait of Gen Z
In a blow to the ego of millennials everywhere, Goldman Sachs researchers say that the Gen Z cohort now matters more.
IKEA furniture is about to get easier to buy than ever
IKEA furniture is about to get easier to buy than ever
The home furnishings retail giant, known for its sprawling out-of-town warehouses, Scandinavian-design, and Swedish meatballs, will begin test selling its iconic flat-pack furniture through online retailers, the BBC reports. The company will also start...
Pay attention retailers: Your online and offline conversion rates are converging
Pay attention retailers: Your online and offline conversion rates are converging
In retail's new normal, the convergence of digital and physical is prevalent throughout the industry.
How Adidas plans to bring 3-D printing to the masses
How Adidas plans to bring 3-D printing to the masses
In retailers' hot pursuit for that magic trick to entice consumers on a mass scale, 3-D printing has more or less come and gone as a fad, but to sneaker giant Adidas, mass-market 3-D-printed products may soon be a reality with sizable retail promise.
Meet the robot that could change retail
Meet the robot that could change retail
A robotics company in California has created the world's first autonomous robotic kitchen assistant.
No-name clothes are tearing up retail
No-name clothes are tearing up retail
There are a lot of ideas around about where retail technology needs to go and most of them are good. But until now, very few of them were going to do what retailers need most: give consumers a great reason to go back into stores.
US retail sales gain points to healthier second quarter
US retail sales gain points to healthier second quarter
U.S. retail sales rose in broad fashion last month as bigger after-tax paychecks helped compensate for rising fuel costs, signaling consumer demand was off to a firm start this quarter.
Another first for Ulta Beauty
Another first for Ulta Beauty
Ulta Beauty, normally a suburban strip mall retailer, is looking to capture more millennial consumers by opening its first store in New York City.
The new forces shaping the retail industry are...
The new forces shaping the retail industry are...
Affluence is out. So are the days of the mass market. A new report projects 10 years out and reveals three fundamental principles that are shaping tomorrow's consumer packaged goods and retail industries: trust, influence and personalization.