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To survive the apocalypse, retailers must think of retail as a service
To survive the apocalypse, retailers must think of retail as a service
The rise of e-commerce and increased competition over the last five to seven years has fundamentally changed the way the retail industry works. Companies can no longer afford to be so far removed from the customer as they were in the pre-internet age, ...
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart order-by-text service could be next stage of omnichannel retail and e-commerce
Walmart unveiled plans for their new delivery service, Jetblack, which will allow some of their customers to order goods from their website by way of text messages. The initiative, spearheaded by Rent the Runway co-founder Jenny Fleiss, has started ser...
Why retail's artificial intelligence bet is all wrong
Why retail's artificial intelligence bet is all wrong
Everyone seems to be "using" artificial intelligence these days. So is retail.
Retail apocalypse delayed
Retail apocalypse delayed
Indeed, holiday sales, reported over the last week by a cluster of such doomed retailers, suggest an extraordinary revival.