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Free shipping alone isn't enough: Online retailers go for speed
Free shipping alone isn't enough: Online retailers go for speed
If laundry detergent or a box of diapers can arrive on your doorstep in a day or two at little or no additional cost, why can’t a cashmere sweater do that, too? Free shipping isn’t enough any more. Online shoppers want fast shipping, too, a...
Inside Ralph Lauren's connected fitting rooms
Inside Ralph Lauren's connected fitting rooms
Ralph Lauren’s Fifth Avenue flagship store in Manhattan is home to connected fitting rooms that merge digital technology with in-store retail, meant to both remove friction from the customer experience and help the retailer make smarter merchandi...
Ready to pay with your voice? Google's latest reopens mobile pay debate
Ready to pay with your voice? Google's latest reopens mobile pay debate
Are you ready to pay at the cash register with your voice? Mobile payments, despite massive hype, have yet to take off. In fact, they haven't even reached 1 percent of total retail sales yet. That number isn't expected to be hit until 2019, according t...
What's inspiring Whole Foods, other smaller format big-name retailers to expand into urban areas
What's inspiring Whole Foods, other smaller format big-name retailers to expand into urban areas
It’s not just your eyes. Familiar supermarket and retail chains are getting smaller — or rather, offering smaller versions of themselves. Company officials say the trend is prompted by people moving to denser neighborhoods where space and t...